2010-01-27 02:01:40 +0000 #1
2010-01-27 02:07:45 +0000 #2
try to stand on their guest's point of view to understand the feelings of being attentive, sincere, according to the guests to decide how to respond to the complaint, promised to keep in mind the guests can not be lightly than their own sphere of competence of the things that should be left to their superiors of him.
